We’re following government advice and our office-based colleagues are now working from home. Our operating hours will remain the same and the Skills Forward team is still on hand to provide customer support, technical support, and any training needs you may have.

As a reminder, our operating hours are:
Monday – Thursday 09:00am – 5.30pm
Friday 09:00am – 4.30pm

You can access front line support and arrange demonstration and training webinars through:

phone – 0300 102 1023
email –
web chat – access from any of our web pages

or by using or contact form to arrange a call back within our operating hours.

Access to the platform will remain open as normal and we don’t anticipate that we will need to alter this access. We have increased our server capacity to prepare for the possible increase in site access. We will continue to monitor this situation closely and inform customers of any changes.

We have taken the precaution to postpone all face-to-face training sessions. All clients affected have the option to arrange a one-to-one a webinar at no additional cost.

Our Development team will still function at its usual capacity to complete ticket requests. Should there be any delay in service or estimated completion times, we will update customers accordingly.

Web Survey


We’d love to hear what you thought about your visit to our website.  

Please click ‘Next’ take you to a survey that will just take a couple of minutes to complete and your comments will help us to improve the service we provide.  

Also make sure you click on ‘Submit’ at the end so that your responses are included.